Terms-and-Condition
- Please read these terms and conditions (“Terms”) carefully before accessing or using the Platform (defined hereinafter). These Terms along with the Privacy Policy published on the Platform (“Privacy Policy”) and other policies (as may be notified/displayed/published on the Platform) constitutes the contract between the Users of this Platform and Company (collectively “Agreement”). By use of the Platform, Users agree to be bound by these Agreement as posted on the Platform from time to time.
- ABOUT THE TERMS
- What is Lunicafashions and who operates it?
Lunicafashions is an application which provides an online marketplace (“Application”) where registered suppliers (“Suppliers”) can offer to sell their products to registered users of Application including to resellers (“Resellers”) and other Users.
• The Application and the website at www.Lunicafashions.com (“Website”) (collectively, “Platform”) are operated by shades India technologies (“Company”).
• The Company’s role is limited to the managing Application and associated marketing, facilitating payment collections, fulfillment, order management, enquiry management and other incidental services to enable the transactions between the Suppliers and the Reseller (“Services”).
• Services are not made available on the Website and to avail the same, Users are required to install the Application. - When are these Terms applicable and binding on User?
The Agreement is applicable to any person when they install, download or even merely visit or access any part of the Platform or utilize the Services, such persons are referred to as users, which include without limitation users who are browsers, Resellers or contributors of content (collectively, “User”).
• The Agreement between User and Company is effective on the date on which the Application is downloaded/Website is accessed and/or the date on which terms of Agreement are updated, creating a legally binding arrangement between the User and the Company.
- What is Lunicafashions and who operates it?
- o Whether the terms of this Agreement can be modified?
Users can review the most current version of the Agreement at any time on the Website. Company reserves the right to unilaterally update, change or replace any part of the Agreement by publishing updates or changes on the Platform and such amended provisions of the Agreement shall be effective immediately upon being posted on the Platform.
• It is the responsibility of the Users to check this page periodically for changes. The Users’ continued use of or access to the Application following the posting of any changes constitutes acceptance of those changes. - o What if the terms of the Agreement are not acceptable to User?
If the User does not agree with the terms of the Agreement, the User is advised to refrain from using the Platform. By accessing or using the platform, the user irrevocably accepts the Agreement and agrees to abide by the same (as updated from time to time).
ACCOUNT REGISTRATION, SUSPENSION AND TERMINATION
- Does a User necessarily need to create an account on the Platform?
Company does not permit Users to avail the Services on the Platform without prior registration. Users may access the Application by registering to create an account and become a member. The membership is limited for the purpose of buying or selling products, is subject to this Agreement and strictly not transferable.
- For the use of Platform, is a User subject to any eligibility criteria?
The Services on the Platform shall be availed by User(s) who can form legally binding contracts under Indian Contract Act, 1872 and are at least eighteen (18) years of age.
• The Company reserves the right to terminate the Users account and / or deny access to the Platform if it is brought to the Company’s notice or if it is discovered that the User does not meet the conditions herein. User(s) accessing or using the Platform represent and warrant that they have the right to access or use the Platform. - Are there any specific requirements for registering an account on Platform?
The Users are required to enter a valid phone number while registering on Platform. By such registration, User consents to be contacted by Company via phone calls, SMS notifications, instant messages or other such means of communication inter alia for subscription/services/promotional updates etc. Users may ‘opt-out’ of such subscription/service/promotional updates either through the ‘opt out’ means provided or by writing to the support team
• It is the responsibility of the Users to provide correct mobile number so that the Company can communicate with the Users via SMS. The Users understand and agree that if the Company sends an SMS but the Users do not receive it because the Users’ mobile number is incorrect or out of data or blocked by the User’s service provider, or the Users are otherwise unable to receive SMS, the Company shall be deemed to have provided the communication to the Users effectively.
• It is the User’s responsibility to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. - o Can User account registered on Platform be suspended or terminated?
The Company reserves the right to suspend or terminate the account or access to Services (or any part thereof) on the Application including blocking any amounts due to the User and associated account without notice and the Users will remain liable for all amounts due up to and including the date of termination, if:- any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; and/or
o in Company’s assessment, the User has:
charged an unreasonably high price;
§ unreasonable instances of returns and/or cancellations initiated;
§ engaged in actions that are fraudulent, negligent or derogatory to the Company’s interests.
§ failed or is suspected to have failed to comply with any term or provision of the Agreement or applicable law. - User is found to be non-compliant with the Agreement.
Further, where the violation of the Agreement gives rise to criminal or civil action, the Company may at its sole discretion pursue such action.
• Without prejudice to the above stated rights of the Company, in case of alleged fraud or other breach of this Agreement by User, Company may at its sole discretion (a) withhold all amounts payable to such User; and (b) impose penalties as the Company may reasonably determine and set off such penalties from the monies payable by Company to such User
- any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; and/or
- The images supplied for reselling must not be used for other purpose than Lunicafashions collections reselling purpose.
Since the images of dress are photographic images, there will be negligible variation from the colour and shades of the original products.
All logistics operations for resellers are done by Lunicafashions collections directly.
Members are not allowed to sell any of our products below MSP (minimum selling price) as mentioned on each images.
Never resell the product for an amount lesser than Lunicafashions collection price.
Quality of products from Lunicafashions Collection is 100% guaranteed.
The reseller must send an open video of the products while unpacking the dress. The dress of which the open video is not sent will not be assured for return for refund.
The privacy and personal information security regarding customers is guaranteed.
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Shipping & Delivery Policy
- Last updated on Oct 22nd 2023
- For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. ARTLEAF is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 6235582005 or admin@lunicafashions.com
Cancellation & Refund Policy
Last updated on Oct 21st 2023
Lunicafashions believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Lunicafashions does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the Lunicafashions , it’ll take 6-8 days for the refund to be processed to the end customer.